Return Policy

Karrsen stands behind our products and wants to make sure that you are fully satisfied with your purchase.  That is why we offer a 30-day money back guarantee for any items purchased through this site.

To be eligible for our 30-day money back guarantee, you must:

  • Have purchased the device in the last 30 days from www.karrsenproducts.com by you. If you received the item as a gift, we will only be able to credit back to the original purchaser.
  • You have the original order number or email that was used to purchase the unit.

Refunds can only be provided within 30 days of purchase. If the device was purchased through a reseller, retail partner or another website, please contact that seller regarding their return policy.  We cannot provide a refund for any purchase not made through this site.  We cannot provide a refund for any damages done to the device, not covered under our warranty.

To request a refund, you must first contact us via our toll-free Customer Service number (877) 598-9981 or by e-mail at service@karrsenproducts.com to obtain a Return Authorization Number. 

Any return shipping charges are the responsibility of the purchaser.

Damaged or Defective Items

We provide a full one year warranty from the date of purchase for all Karrsen products purchased through this site. 

If you received a damaged or defective product, contact us immediately via our toll-free Customer Service number (877) 598-9981 or by e-mail at service@karrsenproducts.com for assistance.